Frequently Asked Questions
How can I book an apartment?
Please refer to our Rental Process page and send us an email on the contact page.
I saw an apartment that I really liked on the website, but I am still overseas. Is it possible to make a reservation?
YES, you can reserve the apartment 1 month before your arrival date. We do require a 25,000 yen holding deposit for this, which can be sent by Wise. This holding deposit will be applied towards the 1 month security deposit once you move in, and the contract for the apartment is made. If you decide to not move in, or not contract for the apartment, then the holding deposit will not be refunded.
I live in Japan now, but too far away from Osaka City to come by and visit. Will I still be able to reserve the apartment?
YES, you can simply send a holding deposit of 25,000 yen by Japanese bank transfer, Japanese postal account transfer, or Wise. If you decide to not move in, or not contract for the apartment, then the holding deposit will not be refunded.
My Japanese is not that good, and I need to have my utilities turned on. Is ABHousing Osaka able to assist me with this?
YES, we will hook up all the necessary utilities before your move in date: gas, electricity, and water. We will also sign you into our apartment insurance policy. When you are ready to move out, we will contact all the utility companies for you and have them turn off the utilities and either send the final bill to your new address or have the utility companies come by on the move out day for final payment in cash.
If something goes wrong in the apartment while I am living there, will ABHousing Osaka be there to help out?
YES, this is where our service is key. We assist you throughout your stay at our apartments. We work directly with the owners of the properties and will assist you if apartment related problems arise. We have all the necessary companies for all kinds of fixes lined up. Most of the time it is simply a phone call away for us to solve the issue.
I really need internet right away. What can ABHousing Osaka do for me?
All the buildings we offer are wired for internet service. Available services include cable internet (Bay Communications or JCom), NTT BFletz Fiber Optics, and AU/KDDI broadband. All services have unlimited use. Most of the buildings ABHousing Osaka works with already have internet service set up, and most are free or included in the rental fee.
I would like to move in mid-month. Will I have to pay for the whole month?
You will only have to pay for the days you use the apartment on the move-in month, and also on the move-out month. We try to make it as fair as possible by not charging anything unreasonable.
How do I get my security deposit back?
By contract, ABHousing Osaka will have a 1 month term to return the deposit. However, in practice we return the deposit on the day you leave after inspection and key return, in cash. If there is damage beyond normal wear and tear, or if cleaning is insufficient, we may need to calculate and deduct appropriate fees from the deposit.